Henry Chaparro - Director

My interest in travel started as a child, migrating to Australia from Chile with my parents, and travelling back and forth to visit family through the years. At first my interests lay in the music of Latin America, and being a musician, I followed the beats and rhythms which took me to various places around the continent, learning of culture and music and the important connection between the two. I soon discovered that I could make a career out of travelling and started by working for a few airlines, before setting up SATO in 2001. The airlines gave me the experience I required to create flight itineraries and knowledge in fare constructions whilst my travels chasing the “music” gave me the insight I needed to create more interesting itineraries from the perspective of a local. This became what SATO is about today. We are the locals from Latin America and we create more authentic experiences for our travellers. Just as I became interested in travel very young, I now have the privilege to be working with my son Jonathan, who also caught the travel bug, first by travelling the continent with me as a young child, and now bringing a new life to SATO with his own experiences to share. I also have the privilege to have a fantastic team, who not only work very hard to create the perfect itineraries for our travellers, but who also make me smile every day.
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Tannia Aguirre - Reservations Team Leader

I started working in the industry selling the South Pacific, but shortly after I had the opportunity to change to the Latin American department. I wasn’t too familiar with the destination so it was quite the challenge getting my head around it but I soon learned how interesting, exciting, beautiful and diverse this part of the world is. I’ve had the opportunity to travel to a few places in Latin America, and have absolutely loved most, if not all the areas I’ve been to. So it would be hard for me to tell you where the best place is, or what my favorite hike was or, or where you’ll find the best food. What I can tell you is that each country has so much to offer and areas for you to explore. From Mexico with its rich culture and delicious food, to the breathtaking scenery in Patagonia to the laid back people in Cuba – you cannot go wrong visiting this amazing destination.
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Sophie Jones - Travel Specialist

My passion for travel developed at a very young age through family holidays to Europe. I always dreamed about travelling the world! I took my passion further and studied travel and tourism at college which lead me to working as a Travel Specialist for 5 years. At the age of 23 I left my home in England to travel the world with my best friend. We travelled through Latin America, North America, Asia, and Australasia. I love everything to do with travel. The feeling of freedom and independence when travelling somewhere for the first time; deciphering a new country’s language, currency and culture; the excitement of feeling like an explorer discovering a new land; and the way it broadens your mind in so many different ways. My fondest memories lie in Latin America; from completing the Inca Trail to Machu Picchu and ice trekking on the Perito Moreno Glacier; to exploring the Amazon rainforest in Peru and the ancient Mayan ruins in Guatemala. A couple of places I would like to tick off my bucket list would be: The Galapagos Islands, Cuba & I would love to see more of Mexico. There is no other place in the world like Latin America, every country is so unique and will provide you with a variety of culture, magnificent scenery and beautiful people. I wouldn’t even call Latin America a passion anymore; it’s more of an obsession!
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Soraya Rojas - Travel Specialist

Born and raised in Chile, I have always dreamed about travelling around the globe and living abroad. I was introduced to the industry when I decided to study Tourism 10 years ago. Shortly after, I started working at the airport for Lan Chile and Sky Airlines and diverse travel agencies in Concepcion and Santiago. A few years ago, I decided to take a break in my life so I came to Australia to study a Bachelor Degree and at the same time travel around Australasia and Asia. Rapidly I knew that Australia would be my second home and I decided to stay here longer… Living far from home hasn’t been easy. However, working as part of the SATO Team, has offered me the opportunity to share my knowledge and passion about my culture with every client that contacts us. I have had the opportunity to visit a few countries in South America. My favorite destination is San Pedro de Atacama in the north of Chile. Here you will be mesmerized with the most stunning sunsets and sunrises in the world.
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Justin Shepherd - Travel Specialist

“Having previously travelled to 6 continents, including South America on numerous occasions, I can now proudly say that I have explored the 7th and last continent, Antarctica, the white continent. I survived the Drake Crossing twice, without sea sickness medication! However, I’d recommend to others to take them as a precaution, as well as considering the stability when selecting your ship. I can also boast that I did the Polar Plunge, which means that I need to return to Africa to have swum in all continents. Antarctica is unsurpassed in its amazing beauty, with more shades of white and blue than you could believe, with its abundant wildlife and an enticing history. It’s the last pristine and untouched destination, the final frontier of Earth. For avid photographers, biologists, birders, historians, sailors, kayakers, or explorers, Antarctica is a must destination! Next time, I’ll have to cross the Antarctic Circle, or perhaps the Weddell Sea or South Georgia and the Falkland Islands ... you can certainly see why so many people return for a 2nd, 3rd or more times! “
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Silvia Cuce - Travel Specialist

I am a born and bred Latin from Buenos Aires, passionate about travel since an early age and passionate about the different expressions of the Latin culture such as music (love salsa dancing), food, crafts, history, etc. After being a scientist for a few years, I decided to pursue my passion and enrolled in a travel course 1998. Having worked for various tour wholesalers in Melbourne I have mainly specialized in Latin America as a destination, so in the last 15 years I have done many trips back to South and Central America, visiting countries like El Salvador, Costa Rica, Dominican Republic, Belize, Colombia, Ecuador, Bolivia, Guatemala, Peru, Chile, Argentina, Mexico and Cuba. Through my travels, I discovered the destination personally, established close relationship with our local partners in each country, understood the logistic of tour operations as well as I experienced and visited an enormous amount of hotels and lodges. My favourite spot, well I can’t just have one….but two: one is the CARRETERA AUSTRAL , a road over 1200km long in the Chilean side of Patagonia……..no words to describe this awesome sublime and untouched part of the world…..a MUST!!! …and my second favourite cannot be other than CUBA…having been there already 7 times I am absolutely addicted to the energy of this country which despite being kept in the past in many ways, it has enough to still bedazzle its visitors……I invite you to discover the uniqueness and excitement of Latin America and all it has to offer, you will never regret it.
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Blair Bauer - Travel Specialist

My travel journey began in 2001 working for Air New Zealand, and has continued with airlines, travel agencies and tour wholesalers in New Zealand. In the intervening years I have found a passion for the ‘road less travelled’ and love to get lost in a new location whenever and wherever I travel. I have so far explored West Coast and North American Rockies of the USA, Canada, Peru, Chile, Bolivia, Japan, Cambodia, Vietnam, Thailand, Dubai, Austria, France, Switzerland & the UK. Highlights for me include wandering the town of Hoi An after dark with the lanterns lighting my way along the river, standing at 3,800 above sea level on Lake Titicaca Sun Island with the spine of the Andes as a backdrop, getting lost in San Francisco’s Mission District with its classic taquerias, live music and bars, any moment through the Sacred Valley of Peru, from the bustling town of Cusco to the dizzying heights of Machu Picchu, dune bashing the desert in Dubai or the nightclub at the top of the gondola in Vail surrounded by winter snow. New adventures on the horizon include further exploration into South America and the East Coast of the USA. I enjoy the challenges of learning and expanding my knowledge, skills & experience of our destinations and continuing to share this knowledge with my clients.
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Jaime de la Maza – Business Development Manager -New Zealand –

Since I was a child, whenever someone asked me what I want to be when I grow up I would respond ‘to travel’. I wanted to be a diplomat so I could travel and learn about other cultures. The years passed, and between 18 and 20 years of age I had the opportunity to travel on family holidays, or trips with friends, to places like the north and south of Chile, Peru, Brazil and I even lived for a stint in Buenos Aires. Later on, in my last year of studying marketing at university in Chile and decided that when I finished my degree I would go and live in New Zealand for a year. After an incredible experience in New Zealand, I decided to base myself in Melbourne and work in tourism, specializing in Latin America. I have now lived more than 8 years in Melbourne and I enjoy feeling like a little ‘ambassador’ for Latin America in the tourism industry. I have to say that Latin America is a unique destination with diverse options for different types of travelers. You can’t help but be surprised by the majesty of her nature, culture, food, music, and the spirit of the local people. It’s difficult to choose a favorite part of Latin America among so many incredible places but if you have time in your itinerary try to visit Valparaiso for some days. Valparaiso is a port city in Chile, very close to Santiago (approximately 1.5 hours by car). Valparaiso is a poetic port city, a world heritage site with great food and gorgeous boutique hotels. And try to include visits to Perú, Buenos Aires, Iguazu and Rio de Janeiro.
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Megan Davies – Business Development Manager – ACT/Northern NSW/QLD

I first went to Peru to walk the Ausangate trail near Cuzco and then climbed a small peak Pisco in the Cordillera Blanca. I loved the beauty and remoteness of the Andes contrasted with the incredible colour of the local towns and people. I went back and travelled with a backpack from Ecuador to Argentina enjoying the hospitality and generosity of so many locals on the way. Another trip took me along the Brazilian coast and to the Amazon proper and Manaus. The Galapagos islands also blew my mind, the animals are so unique and accessible and the cruising was activity based and fun. The history of this continent has defined a enviable state of consciousness and culture, and with so many unique ecosystems it will always have new places for me to go back discover.
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Nadina Bross – Business Development Manager – NSW

“I started my journey in tourism 16 years ago and have worked in several wholesale organisations since. I lived in the UK for 2 years where I traveled and worked in the industry during my time there. On return to Australia, I started working for a large wholesale organisation for approximately 9 years in various roles including Reservations, Product and Business Development Management. I have travelled extensively to many wonderful continents and am passionate at selling the destinations I have discovered. As a BDM for SATO I look forward to talking all things amazing in South America”
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Jonathan Chaparro-Zarate - Business Development Manager - VIC/TAS/QLD

I have always had an immense passion for anything Latin America. Having family in Chile has allowed me to travel extensively throughout South America from a very young age. Latin America is like a second home to me, I love the people, the astounding natural wonders, and the mix of different cultures. I have so many different favourite places throughout, but trekking through Torres Del Paine National Park in the south of Chile is probably one of my most memorable travel experiences. I started my first travel job with SATO working on our database, loading pricing and consulting while I was studying Tourism. Despite this being a bit of a crash course in the travel industry it has helped immensely with my knowledge of the destination and also with all the products we sell throughout Latin America. SATO has provided me with many different opportunities to travel to many different remote places throughout Latin America that I never would have thought of travelling to. A couple years later and I’m still loving working as a BDM and looking forward to the next adventure!
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Cheree Farrell - Business Development Manager - NSW

I have been in the travel industry for around 30 Years and have worked in many different departments including Ski Companies, Car Hire, Retail, wholesale and being a sales rep for over 10 years. I have traveled many places all over the world, i love Salsa dancing and all things South American especially the food and traditions.
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Ana Cervantes – Receptionist and Documentation Manager

I am from Lima-Peru and moved to Australia with my French husband in 2005. I studied Tourism and Hospitality at university in Peru which has allowed me to work in this field since I moved here. In 2008 I joined SATO for the first time and had the opportunity to make wonderful some friends. In 2010 I took a break from work and moved to Miami with my husband and 2 daughters. From here I was able to show my 2 daughters my beautiful country Peru, where they learnt Spanish. We also visited Ecuador , Chile , Argentina, Costa Rica, Panama ,USA, France ,Spain and Australasia. I have recently re-joined the team after being away for a few years and I am very pleased to see that SATO has grown with a new office, new staff and new products. I look forward to progressing in my career with this amazing team and the support of my family. Thanks SATO and Buen Viaje!
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Lorena Palma – Marketing Designer

I was born in Chile and came to Australia when I was 5 years old. My love of travel began at a young age as I was lucky enough to travel to Chile various times throughout my childhood and during my teenage years. I began my career in travel at South America Tourism Office and did my best on the job training when I escorted a group tour to the Highlights of South America, where I fell in love with locals and enjoyed the culture throughout of South America. My favorite countries were Peru, Argentina and the south of Chile (Patagonia and Lakes region). I’ve traveled extensively throughout Chile (Atacama Desert, Lakes Region of Chile, Patagonia, Cruising on Navimag), Peru (Lima, Cuzco, Puno), Lake Titicaca, Bolivia (La Paz), Brazil (Rio de Janeiro, Sao Paulo), Iguazu Falls, Argentina (Buenos Aires, Bariloche), Lakes crossing from Bariloche to Puerto Montt . My top 5 favourite locations in South America: Torres del Paine National Park, Chilean Patagonia Machu Picchu, Peru Iguazu Falls (Argentina and Brazil) Perito Moreno, Argentina Rio de Janeiro, Brazil I’ve just returned to the travel industry after starting a family and I hope to pass on my love of travel to my young children. My future plans include taking the kids to visit the wonders of Galapagos Islands and the Amazon.
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Karen Aurelio - Assistant Travel Consultant

Having not travelled South America, I can truly put myself in someone else’s foot – that foot being the person who’s curious about South America but have some questions, perhaps even some fears. Some common questions could range from, how do I get there? Where do I even start to is it safe to travel there? What I can tell you is SATO is a team of professionals with well over 50 years of extensive travel experience combined. They can put a complex itinerary together seamlessly and have strong local networks on hand, so you can focus on your time there than worry about the logistics. When I make my first South American trip I know I’m going to be backed by a team of experts.
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Gustavo Lifszyc – Products and Systems Manager

I am from Argentina and my connection with tourism started 30 years ago with my first trips around South America, my passions for travel took me to different places and decide to learn more about travel industry and make it my profession. Over the years I built up a very high knowledge in my area and took me to work in different countries in different roles. Today I find myself in a very nice position, mixing my passion for South America and my professional experience.
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